Where are you shipping from?

Most of  packages are shipped from China, the dispatching date will be commenced in 24 housr after we receive order(Except for Sunday).

A tracking number will be offered to your Email address in an automatic manner as long as we officially dispatched your package from our warehouse. Customer is advised to tracking goods through express company website.

It occasionally comes to the situation for no displaying of tracking information after the receiving of shipment notification. Please be advised to wait for 1-2 business days until the updating of pertinent tracking information.

What shipping methods do you offer?

StepperOnline partners with major two international shipping companies like DHL, FedEx, TNT and EMS, the estimate transit time are:

DHL: 2-5 business days
Fedex: 3-6 business days
UPS: 3-6 business days
TNT: 3-5 business days
EMS(ePacket): 7-15 business days
You can choose your preferred shipping method on the Order Information page during the checkout process

*Note: The estimate time doesn't including customs clearance delay times.

What countries or regions do you ship to?

We ship most of countries worldwide, you can use Estimate Shipping Cost Tool (at below of the Shopping Cart page) to check if your country in our scope. If you it showing "No shipping available to the selected country", please Contact us.

How do I calculate the shipping cost?

The shipping cost is only required when you add the product to shopping cart, and choose your country at Estimate Shipping Cost Tool, the cost will be displayed after you click "Update" botton. The cost is calculated based on current items and quantity in your shopping cart.

Where are you shipping from?

Most of StepperOnline packages are shipped from China, the dispatching date will be commenced in 24 housr after we receive order(Except for Sunday).

A tracking number will be offered to your Email address in an automatic manner as long as we officially dispatched your package from our warehouse. Customer is advised to tracking goods through express company website.

It occasionally comes to the situation for no displaying of tracking information after the receiving of shipment notification. Please be advised to wait for 1-2 business days until the updating of pertinent tracking information.

What shipping methods do you offer?

StepperOnline partners with major two international shipping companies like DHL, FedEx, TNT and EMS, the estimate transit time are:

DHL: 2-5 business days
Fedex: 3-6 business days
UPS: 3-6 business days
TNT: 3-5 business days
EMS(ePacket): 7-15 business days
You can choose your preferred shipping method on the Order Information page during the checkout process

*Note: The estimate time doesn't including customs clearance delay times.

What countries or regions do you ship to?

We ship most of countries worldwide, you can use Estimate Shipping Cost Tool (at below of the Shopping Cart page) to check if your country in our scope. If you it showing "No shipping available to the selected country", please Contact us.

How do I calculate the shipping cost?

The shipping cost is only required when you add the product to shopping cart, and choose your country at Estimate Shipping Cost Tool, the cost will be displayed after you click "Update" botton. The cost is calculated based on current items and quantity in your shopping cart.